External Affairs Specialist

American Water   Urbana, IL   Full-time     Advertising / Marketing / Public Relations
Posted on May 2, 2024
  • This position will allow this successful candidate to provide communications counsel and support to state and district management teams and to develop, coordinate, implement and manage external communications activities to support the success of the state business plan and operating objectives. The primary areas of responsibility include a statewide and district focus on public relations, social media, customer communications, employee engagement, community relations, corporate social responsibility and local support to government relations and business development activities.
  • This successful candidate will manage administrative tasks that include but are not limited to managing the customer financial assistance program that work closely with our external partners. This professional is poised to respond rapidly and tactically to unanticipated events and critical issues such as main breaks and other critical incidents and provide support for proactive and strategic communications and public relations outreach and responding to customer inquiries. A strategic approach and strategic thinking are critical to this role.
  • The External Affairs & Communications Sr. Specialist is a critical communications resource maximizing the company's communications effectiveness, customer education, employee engagement and community outreach within the communities we serve. This professional has experience with event planning, social media management, community engagement, relationship building and strategic communications including crafting talking points, key messages, press releases, handouts, and customer-facing materials. While not directly responsible for customer communications or internal communication, The External Affairs & Communications Sr. Specialist will report to the Director of External Affairs & Communications.