Experienced Customer Service Manager

CAROL HOUSE FURNITURE   Maryland Heights, MO   Full-time     Call Center / Customer Service
Posted on November 22, 2022

Experienced Customer Service Manager

Carol House has the BEST BENEFITS in Retail Including:

--FREE Superb Comprehensive Health Insurance!

--FREE Dental Insurance!

--401k with 100% match up to 5%!

--Free Life Insurance and Short Term Disability

--Christmas Bonuses

--Vacation, Sick and Holiday Pay

--Furniture Purchases at Cost

St. Louis's number one independently owned and operated furniture store for over five decades is seeking an Accomplished Customer Service Manager. We're looking for a highly motivated individual who has the leadership and customer service skills to develop and coach a three person customer service team and work hands on with customers.

Our customer service department helps our customers (mostly on the phone) with any issues that may arise after delivery of their furniture. Job Duties include determining the right course of action in each particular situation, setting service calls and exchanges, and ordering parts. There is a lot of detailed work and follow through. The customer service manager corresponds regularly with salespeople, sales managers, delivery drivers, and furniture repairmen. Hours are Full-Time Monday through Friday 9-5:30.

About Us:

Carol House has been a well respected household name in St Louis and surrounding areas since 1964. We operate our business with integrity whether it’s concerning customers or employees and are proud to be an innovative leader in the retail furniture industry. You are sure to appreciate our great atmosphere and fantastic team of employees, including very many who have been with us for 10, 20, and 30 plus years! www.carolhouse.com