GUEST SERVICES SUPERVISOR
City Of Wentzville
Wentzville, MO
Full-time
Customer Service / Call Center
Posted on November 15, 2024
GUEST SERVICES SUPERVISOR
Qualifications
Job Qualifications – Education, experience, and training that are required or desirable in order to effectively perform the job at the time of hire. An equivalent combination of education, training, and experience will be considered. Additional requirements and/or substitutions may be requested and require the approval of HR.
- Bachelor’s degree in Recreation, Sports Management, Business Administration, or a closely related field or a minimum of five years of relevant experience is required.
- Additional experience in the field may be considered in lieu of a degree.
- Additional job-related advanced degrees or certifications may be considered in lieu of experience.
- CPR, AED, and First Aid certifications are required.
- Prior supervisory experience is required.
- Valid driverʼs license required.
Knowledge, Skills, and Abilities – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with this position.
- Extensive knowledge of customer service procedures and principles.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Ability to be highly organized with extreme attention to detail.
- Ability to perform high-level analytical tasks.
- Ability to lead a team and professionally develop individual team members.
- Ability to provide exceptional service to internal and external customers.
- Ability to manage and monitor division operations and services and implement procedural changes as needed to improve workflow and productivity.
- Ability to communicate effectively and professionally with supervisors, subordinates, co-workers, and customers by telephone, in writing, and in person.
- Ability to develop goals and plans to prioritize, organize, and accomplish work for self and others, as well as concentrate on multiple tasks simultaneously.
- Ability to work both independently and collaboratively in a team environment.
- Ability to make quality decisions that impact the team and direction of project work.
- Ability to use good judgment and think rationally in difficult or stressful situations.
- Proficiency in the use of basic business software (word processing, spreadsheets, email, presentations) and basic office equipment.
- Regular attendance is a necessary and essential job duty. Job requires being reliable, responsible and dependable.
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The City of Wentzville is an Equal Opportunity Employer and participates in E-Verify.